If something is wrong, missing, or you simply want to understand a decision, the contact page is where to say so. It is a short form and it reaches a person: questions about the platform, about a subscription, about a payment that has not gone through, or about registering your school. Writing to Ekati about a platform question is almost always faster than waiting for a school to answer it.

Two other routes exist, and choosing the right one saves days. About a school — write to the school, from the contact panel on its profile, because only the school can answer about its own fees, its calendar or a file it has not opened. About an application — the tracking page carries a message thread with the admissions team, which is faster and more precise than email because the answers sit against your file.

Either way, the more precisely you write, the faster the answer comes. A name, a school, an order or an applicant ID and a sentence about what you expected is usually enough.

What the form asks for

Your name and Email are the only required fields, plus your message. Phone and Subject are optional, and both are useful when your question is about something specific. The form marks what is required, so there is no guessing.

Press Send message

When it goes through, a green confirmation appears at the top of the same form: thanks for reaching out, the team will get back to you. Your message reaches the Ekati inbox directly, in the language you wrote it — so write in whichever of the two you are more comfortable in.

If something was left out

Your entries stay in the form, so a message rejected for a missing field takes one correction and one more click rather than five minutes of retyping. Check the email address first if the send fails: a mistyped address is the most common reason.

Please do not send the same message twice

Duplicate messages do not speed anything up; they simply split the answer. If you have already written about a payment or an application, add to that thread instead of starting a new one — and if you are writing about an application, remember that the tracking page reaches the same team.

About a school: write to the school

Admissions, fees, the school calendar, a document it has not received, a class that is full — these are the school’s to answer, and the Contact school panel on its profile has the address, email address and phone number it published for exactly that. Ekati cannot answer them on the school’s behalf.

About an application: use the tracking page

If the school has asked you for information, the answer belongs in the tracking page, next to your file and to the question. That is how the admissions team is expecting to receive it, and it keeps your application moving instead of starting a side conversation by email.

About the platform: write here

Course access you paid for and cannot open, an order that has been processing for too long, a payment that was refused, a screen that behaves oddly, a question about what a plan includes, or how to register your school — those are Ekati’s to answer, and this form reaches the team that can.

The email address too

The footer of every page carries a direct address for support, which is useful when you are writing from a phone and would rather attach a screenshot. Use whichever route suits you — but include the same details: your name, the school or the order, the reference or applicant ID, and the date.