An Ekati account is deliberately small: a name, an email address and a password. What it holds is yours — the courses you have joined, the ones you have bought, your orders and their receipts, and your dashboard. That is all, and it is why creating one takes under a minute.

You need an account in exactly three situations: to buy a course, to join a free course, and to open your dashboard. Everything else on the public site — browsing, reading course pages, reading school profiles, comparing plans, filling in an admission form, tracking an application — works without one.

Two different people use Ekati, and they do not share a login. A learner signs in on this side of the site to study. A school administrator signs in to the administration portal, and that account is created during institution registration, not here.

Signing in

Sign In in the header, or on any page, opens a form asking for your email address and password. Tick Remember me and the session survives closing your browser; leave it and you will be asked again next time. Forgot your password? sits under the form. On success you land on your dashboard, and the header changes from Sign In to Dashboard and Log out.

Creating an account

Get Started opens the sign-up form: full name, email address, password and confirm password. The two password fields must match — that single check prevents the most common reason a new account fails at its first login.

Confirming your email address

Straight after signing up you are asked to confirm your email address, and a verification message is on its way to it. Confirming it is what allows a school to reach you about a course or an application, and it takes one click on the link in that message. If it does not arrive, the same page can send another one.

Signing out

Log out in the header ends the session wherever you are on the site. On a shared phone or in a school’s computer room, sign out — it takes one click and it is the difference between your dashboard and the next person’s.

One account, one person

Your email address identifies you. Two accounts on one address is the most common cause of a login that says your details are wrong when they are perfectly right: a second account was created by accident, often while buying on a shared device. Use one account, and if you are unsure, use the password reset rather than signing up again.

Resetting a forgotten password

On the sign-in page, Forgot your password? asks for nothing but your email address and sends a reset link to it. Open the link and you reach a Set a new password form: your email address, a new password and the same one once more. Submit it and you are signed in immediately — there is nothing to confirm afterwards.

If no link arrives, check the address you typed before asking for it again: a mistyped email is the usual cause. Resetting does not close your other sessions, so if you suspect someone else has access, sign out of your devices after you have set the new password.

Two-factor authentication

If you have turned on two-factor authentication, a normal sign-in is not enough: after your email address and password, Ekati asks for the six-digit code from your authenticator application, or one of your recovery codes if your phone is not at hand. A toggle on that screen switches between the two. Once verified, you go straight to your dashboard.

Recovery codes are worth keeping

A recovery code is the way back in when the phone that generates your codes is lost or replaced. Each one you use is spent, so keep the set somewhere other than on the phone itself, and keep the fact that you use two-factor authentication somewhere your household knows.

Administrator accounts are separate

A school administrator cannot sign in on this side. If you try, Ekati tells you plainly that administrative access is restricted to the administration portal, and sends you to the right place instead of failing vaguely. This is why your learner account and your school’s administrator account can safely share a device.